Privacy Policy

This Privacy Policy explains what information the UPZONE website collects, why, and how it is used. It covers this website only, not any project, software or service delivered separately once you engage UPZONE for work. It is a general policy in plain language, not a substitute for legal advice, and has not been reviewed by a lawyer.

Information We Collect

The only information this website actively collects is what you choose to submit through the enquiry form: your name and phone number (required), and — where you choose to provide them — email address, company/business name, the service or solution you're asking about, a message, an approximate budget range and a preferred contact method. We do not ask for payment details, passwords, or any government ID on this website.

Why We Collect It

Solely to respond to your enquiry: to understand what you're asking about, to contact you back, and to keep an internal record of the conversation so our team doesn't lose track of it.

How We Use It

Enquiry details are used internally by UPZONE to follow up with you by phone, email or WhatsApp (whichever you indicate you prefer, where you tell us) and to track the status of your enquiry through our internal lead-management system. We do not sell your information, and we do not use it for advertising.

Data Storage & Protection

Enquiry submissions are stored in a MySQL database on our hosting infrastructure, protected by database credentials and access restricted to authorized UPZONE staff through a password-protected admin area. Submissions go through standard web-security practices on our end (form validation, spam/bot filtering) before being stored. As with any online system, we can't guarantee absolute security, but we take reasonable, standard precautions.

Cookies

This website uses one functional session cookie, set automatically by PHP, which is required to keep the enquiry form secure (it carries a CSRF token that prevents forged form submissions) and to apply a short delay between repeat submissions from the same browser. This cookie is not used for advertising or cross-site tracking, and it expires when you close your browser. We do not currently use any analytics or advertising cookies on this website.

Third-Party Services

This website loads web fonts from Google Fonts (fonts.googleapis.com / fonts.gstatic.com) and, where you use it, links out to WhatsApp (wa.me/whatsapp.com). Loading a font or opening a WhatsApp chat means your browser makes a direct request to that third party, which may process technical information such as your IP address as part of serving that request — that happens under Google's and WhatsApp/Meta's own privacy policies, not ours. We do not share your enquiry details with either of them.

Data Retention

We keep enquiry records for as long as reasonably necessary to respond to you and to maintain a basic business record of the enquiry — generally until the enquiry is resolved plus a reasonable follow-up period, unless you ask us to delete it sooner (see below) or we're required to keep it longer for a legitimate business or legal reason.

Your Rights & Contact

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time — just reach out using the details below. We'll action reasonable requests promptly.

upzone.care@gmail.com